How Healthcare organizations can save money and time by using messaging for cancelled appointments
A recent report states that 8% of patients miss appointments with their doctors and hospitals . And for hospitals loses and delay in managing effective handling of missed patient appointments means impacting their productivity as “ reallocating and rescheduling “ appointments across medical staff and doctors involves considerable time waste .
For doctors and medical staff who runs a strict schedule each delay involves changes in their workflow.
How can hospitals ensure that “ this time is actually allocated for more urgent and important tasks.
One of the ways Hospitals can automate this is by mobile messaging According to Quarterly Hospital Activity Data 2015, between 2014-15 around 9%, or 5.6 million, NHS outpatient appointments were missed in England, although the rate at some hospitals and for some clinics is much higher.
Of late mobile messaging including text messages and emails have been increasingly being used by Healthcare Organizations and hospitals to remind patients of their appointments by sending out Application to Personal ( A2P messages and also soliciting P2A ( person to application messaging ) in case patients wants to cancel their hospital appointment. A new research trial run by a team from Imperial College London, the Department of Health (DH) and the Behavioural Insights Team in collaboration with Barts NHS Trust and text message provider, iPlato.show that mobile messages and the wording of SMS reminders significantly affects the extent to which patients miss, attend or cancel outpatient appointments Given the scale of SMS usage, this is a significant opportunity for service improvement.
A recent data shows that 52% of smartphone users gather health-related information on their phones. That includes information about a specific medical problem or procedure, or diet, nutrition, and fitness-related information.
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